Utilizing the communication program and phone system the Call Taker shall receive
incoming calls from external customers requesting transportation. The Call Taker shall
deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Full-time, $16-$18 per hour/D.O.E. /non-exempt.
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old
Experience: 1 to 2 years of call center experience preferred
Work Schedule: Flexible and able to meet organizational needs.
Skills, Knowledge and Abilities:
Communicate effectively in English, both verbally and in writing
Be well organized, efficient and ably to prioritize duties.
Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.
Provide a high level of customer service to both internal and external customers.
Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.
Be detailed oriented with a high level of accuracy.
Deescalate situations effectively
Work well with others
Be a strong team player
Use sound judgment; make timely decisions and solve problems.
Possess exceptional follow-up skills.
Work well under pressure
While performing duties of this job, must be able to:
Stand, reach and extend arms.
Grasp, feel objects or controls
Reach with hands and arms
Talk and hear
Able to lift at least 10 pounds
Sit for extended periods of time.
Perform repetitive activities such as typing, using a telephone, computer mouse.
Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading
Answer in-coming calls
Utilizing order system, enter client orders accurately
Provide customer with trip details and confirmation number
Ensure the customers experience is responsive and professional at all times
Conduct self audits to ensure a high level of data entry accuracy
Participate in workgroups to brainstorm improvements in efficiencies
Reach call and data entry goals as set by Manager/Call Center Supervisor
Adhere to work schedule
This position reports to the Call Center Supervisor
MEASUREMENTS OF PERFORMANCE:
The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:
High level of customer service.
Timeliness, accuracy & completion of all duties.
Meeting data entry and call taking goals
Activities are consistent with company policy.
Level of professionalism with internal and external customers.
Attendance and Reliability
Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled