Global Medical Response, Inc.

Call-Taker

Requisition ID
2021-19769
Location
US-OR-Milwaukie
Company : Name
ComTrans, Inc.

Job Description

Job Description

 

BASIC FUNCION:

Utilizing the communication program and phone system the Call Taker shall receive

incoming calls from external customers requesting transportation. The Call Taker shall

deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

 

Job description(s) are subject to change based on business necessity

 

EMPLOYEE STATUS:       Regular, Full-time, $16-$18 per hour/D.O.E. /non-exempt.

 

REQUIREMENTS:

            Education: High School Graduate or equivalent preferred but not required.

            Age:    All ComTrans employees must be at least 18 years old

Experience:    1 to 2 years of call center experience preferred

Work Schedule: Flexible and able to meet organizational needs.

 

 

Skills, Knowledge and Abilities:

 

Employee must:

 

Communicate effectively in English, both verbally and in writing

Be well organized, efficient and ably to prioritize duties.

Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.

Provide a high level of customer service to both internal and external customers.

Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.

Be detailed oriented with a high level of accuracy.

Deescalate situations effectively

Work independently

Work well with others

Be a strong team player

                  Use sound judgment; make timely decisions and solve problems.

                  Possess exceptional follow-up skills.

                  Work well under pressure

 

Physical Requirements:
While performing duties of this job, must be able to:

 

           Stand, reach and extend arms.

           Grasp, feel objects or controls

           Reach with hands and arms

           Talk and hear

           Able to lift at least 10 pounds

           Sit for extended periods of time.

           Perform repetitive activities such as typing, using a telephone, computer mouse.

          Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading

 

RESPONSIBILITIES:

 

          Answer in-coming calls

          Utilizing order system, enter client orders accurately

          Provide customer with trip details and confirmation number

          Ensure the customers experience is responsive and professional at all times

          Conduct self audits to ensure a high level of data entry accuracy

          Participate in workgroups to brainstorm improvements in efficiencies

          Reach call and data entry goals as set by Manager/Call Center Supervisor

          Adhere to work schedule

 

REPORTING RELATIONSHIP:
This position reports to the Call Center Supervisor

 

MEASUREMENTS OF PERFORMANCE: 

       

        The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:

        High level of customer service.

        Timeliness, accuracy & completion of all duties.

        Meeting data entry and call taking goals

        Activities are consistent with company policy.

        Level of professionalism with internal and external customers.

        Customer Service.

        Attendance and Reliability

 

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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