Global Medical Response, Inc.

IT Sr. Product Manager

Requisition ID
Employment Type
Regular Full-Time
Company : Name
Med Trans Corporation

Job Description


The Senior IT Product Manager will assume ownership of our next generation suite of healthcare and EMS solutions. This role is responsible for eliciting, analyzing, validating and documenting the real business needs of customers and other stakeholders and translating those needs into extraordinary software solutions that place a heavy emphasis on quality, reliability and user experience. The Senior IT Product Manager serves as the conduit between the customer community and the engineering team and will ensure that our evolving technology platform consistently drives improvements to the performance, quality and safety of the mission critical EMS services our customers deliver. The Senior IT Product Manager will act as the “Product Owner” in an Agile/Scum Software Development Lifecycle.

Product Owner in an Agile/Scrum Environment
• Translate business needs into user stories through stakeholder interviews, requirements workshops, surveys, site visits, workflow analysis, etc.
• Take full ownership of the product backlog, including release planning as well as issue and enhancement triage and prioritization
• Act as the domain expert to the engineering team, ensuring features are implemented in a way that is consistently faithful to the underlying need and ensuring that the team is never blocked by ambiguous business requirements
• Help define and enforce a technology vision and cohesive set of principles that will govern the evolution of our platform to ensure high alignment between our products and our customers core business needs
• Perform acceptance testing on completed features to ensure the continuous flow of low defect, high impact business value to the business
• Establish and maintain a strong, consistent feedback loop with customers and other stakeholders via regular demos to ensure our products evolve along with our customers’ needs
• Monitor feature usage and periodically conduct user testing to surface training gaps, usability improvements, or other measures that may be necessary to ensure our software is fully and appropriately utilized by customers
• Prepare release notes, training materials such as end user documentation, cheat sheets, screencasts, etc., as well as conduct periodic training sessions as needed
• Ensure that our aviation and healthcare products meet or exceed industry regulations such as CMS, FAA and HIPAA
• Write and execute test plans and test cases
• Lead testing efforts and ensures defects and enhancement are identified, tracked, reported on and resolved in a timely manner
• Work closely with developers and vendors for resolution on defects and coordination of testing efforts
• Research and report on customer comments/complaints

Minimum Requirements
• Bachelor’s degree or equivalent work experience is required
• 3-5 years’ experience in a product manager or comparable role
• Extensive knowledge and experience in use case/user story definition
• Experience working in an Agile/Scrum environment and a solid understanding of Agile development principals
• Prior experience in the healthcare industry 


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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